Credit Card Orders
When Shopping on Okuma’s website, you may use American Express, Visa, and MasterCard as payment. When using your credit card, please provide your credit card billing address, if different from the shipping address, and daytime/evening phone numbers. If the billing address you give does not match that which is on file at the financial institution or if authorization is not given for any reason, we reserve the right to cancel the order without notification. We cannot work out credit card problems with the financial institution; you must settle problems with them and reorder once the problem is resolved.
COD orders are not accepted at this time.
Institutional purchase orders (military, government, schools and universities) are not accepted at this time.
Credits and Balances Due
Any credits on your account with us will be refunded weekly. We will issue a refund check for any outstanding credit on your account generated by an order paid for by check or money order. If the order was paid by credit card, we will credit your credit card account.
Okuma’s website is constantly updating with stock availabilities. If the item you ordered is in-between those periods and is not available at that time then you will be notified using the information that you have provided on your order.
Canadian & International Orders
Under no circumstances will we falsify invoices or shipping labels. If your country is not available as an option in the checkout process, we are not able to ship to your country. Check a product's shipping notes while shopping to learn of any possible shipping restrictions for particular products.
APO and FPO Addresses
When requesting orders to ship to an APO or FPO address, your package will ship SAM (Space Available Mail). SAM is no additional charge and will ship your package from the APO or FPO address via the next available boat.
When you receive your order, the contact information of Okuma Fishing Tackle will be displayed in the paperwork. Please keep your paperwork in case you need to arrange for returns or exchanges, and read the instructions thoroughly for faster processing of returns. Also, please keep any emails you receive regarding your order, as they may contain important information.
Please contact Okuma at (800) GO-OKUMA ext. 137 for a return authorization number prior to shipping your item(s) back.Your merchandise must be returned to Okuma Fishing Tackle within 30 days (from the date your items were delivered) for a refund or for an exchange, your shipping costs however will not be refunded. The merchandise must be in new and unused condition and in its original packaging. Also please be sure to include the return authorization number given to you by an Okuma representative with your returned merchandise.
If the item you wish to return is inoperable, but has no apparent damage, it is considered defective. Defective merchandise should be returned directly to the manufacturer for warranty repair or replacement.
Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please contact Okuma immediately. The contact information for Okuma will be in the box. Save all packaging material and paperwork; do not throw anything away! If you attempt to return the merchandise yourself, you will jeopardize our chances of making a claim, and you may not receive credit for the return.
Order Questions or Changes
If you have placed an order via Okuma’s website recently and need some information about it or would like to change it in some way, there are a number of ways you may contact us. Please note that since we begin processing your order immediately after receiving it, modifications may not always be possible.
You should contact us via email at firstname.lastname@example.org or call us at 1(800)-GO-OKUMA
Parental Verification of Orders
Customers under the age of 18 must have a parent or legal guardian present to verify any order placed by phone before an order will be processed. Also, our phone representatives may limit the length of inquiry calls.
Limits of Responsibility
We accept no responsibility for user initiated damage and/or loss of parts incurred during operation or use of product.
You agree to indemnify, defend, and hold harmless Okuma Fishing Tackle, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages and/or costs (including, but not limited to, attorneys' fees) arising from your use of any of Okuma’s website service.
Price and/or Description Changes
All prices, pictures and descriptions on this site are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies.
When you place your order with us, you agree to the price and terms indicated on our website. Price differences related to future or past prices in our store or any other store's prices are not refundable.